Returns
Customers often ask what my return policy is. I aim for complete customer satisfaction. If you are not completely
happy with your purchase, I want to hear about it.
Let me know if something is wrong and I will do what I can to make it right.
THERE ARE NO CASH REFUNDS;EXCHANGE ONLY.
Facts About Soy
Soy wax is made
from natural soybeans grown right here in the U.S.A. Purchasing soy candles is an excellent way to support American farmers.
It
is a natural non-toxic, biodegradable wax; therefore, it is an excellent choice for those wishing to burn natural, environmentally
friendly candles in their home or workplace. Although once fragrance oil or dye is added to soy candles they cannot be defined
as completely natural.
Soy wax burns cooler (slower) than paraffin, therefore increasing your burn time. Soy wax has
a lower melt point so remember to keep your candles out of the sun and bright light as this may cause your candle to sweat
or discolor. If "sweating" occurs", place your candle in the refrigerator and it will quickly return to normal.
Soy
wax candles produce very little(if any) soot and smoke. To keep smoke at a minimum, be aware of how you burn your candles.
Each time you light your candle, trim the wick down to 1/4-1/2". Do not allow wick trimmings to fall into your wax melt pool
and burn the candles in areas free from drafts.
You can burn a candle too long. The maximum recommended burn
time is 4 hours per burn. Burning your candle longer may result in an unstable wick that could fall over into the wax
melt pool. Once this happens, it is almost impossible to be able to burn your candle again. Burning longer than the recommended
time is also dangerous, especially when combined with improper wick trimming. Although we use heat-safe glass, it cannot withstand
the high temperature of an excessively deep melt pool and high flame! The glass may crack and spill hot wax onto your furniture
or even worse, burn someone.
Soy wax cleans up easily with soap and water, but remember it is still a wax and should
not be poured down the drain.
Soy wax candles have a few unique characteristics to them that in no way effect the wonderful
way they burn. As well as containing a lead-free wick, your candle will have a creamy, off-white color to it. In keeping with
our desire to create as natural a candle as possible, we have chosen not to add artificial color to our wax. There are a few
fragrance oils that are a bit darker and will add a pale yellow tint to that particular wax. Your soy wax candle may have
a "crusty" appearance on the top of the candle. This creates a rustic look to it, but it in no way effects the way your candle
will burn. It is completely normal and again is one of the natural characteristics of soy wax that make it so unique. You
may notice some wet looking spots on your candle where the wax has adhered to the surface of the glass. They are caused by
temperature variations and are simply due to the expansion and contraction of the wax. You will notice that they change as
the candle is burned or when the room conditions change. They in no way affect the quality of the candle. Soy candles
are very sensitive to temperature and light so be aware of the location when placing or storing your soy candle. Place
your candle away from sunlight, fluorescent lighting and sources of heat. When traveling with your candles, be careful
as extremes in temperatures will melt or freeze our great candles.We know that once you see how wonderful soy candles are
you'll never want to go back to paraffin again. Enjoy your soy!
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